Thanks for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help. Please read all articles below. You must receive approval prior to sending item(s) back.
Returns You have 30 calendar days to request a return on items from the date you placed the order. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item needs to have the receipt or proof of purchase. Before sending your item(s) back, you must contact our Online Support requesting a return. Please include your Order Number, as well as what products you wish to return. You must receive approval prior to sending item(s) back.
Refunds Once the item(s) is received at our Headquarters in Monroe, WA we will inspect it and notify you that we have received your returned item. We will also notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). It may take up to 3 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account depending on your card issuer’s policies.
Restocking & Other Fees With thousands of different products available for order and made-to-order, restocking fees will depend on the specifics of your order. All orders may be subject to a restocking fee.
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
Contact Us If you have any questions on how to return your item to us please contact us.
Contact Information Corporate Headquarters: 17351 Beaton Rd. S.E. Monroe, WA 98272 Online Support E-mail: Jack@CasterSolutionsInc.com Phone: 1(877) 357-2708 (425) 558-9054